Managed IT Services for Physician Practices
Managed IT Services bridge the gap between internal and outsourced IT by offering plans with set monthly fees, proactive monitoring, and unlimited support. At HIT Systems, we take managed services a step further by providing our managed practices with a dedicated systems engineer, monthly reviews, and 24/7 emergency tech support. This gives you the feel of having an internal IT staff, but at a fraction of the cost.
Features and Benefits of HIT Systems Managed IT Services
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Dedicated Systems EngineerHIT Systems managed practices are assigned their own systems engineer that will work to meet all your needs. He or she will be your main point of contact for all your IT needs and will work with our help desk to handle all of your IT support issues.
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Level 1 Service Level AgreementOur Level 1 Service Level Agreement provides clients with guaranteed quick responses. This ensures that practices will not experience prolonged downtime.
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Proactive Monitoring and AlertsPractices should not just react to issues after they arise. It is critical to stay ahead of the potential complications before they turn into big problems that affect productivity. HIT Systems monitors key technology components of our managed practices and catches potential issues before they manifest.
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Premier Remote SupportHIT Systems utilizes leading remote support software that allows us to provide premier support 24/7. This means that your issues can be addressed immediately without having to wait for an engineer to come on-site.
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IT Asset ManagementKeeping up to date inventory of your IT assets is an important part of your business. It ensures that your investments are accounted for and being properly utilized. At HIT Systems, we provide IT asset management for our managed practices.
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Monthly Status ReportsWe provide detailed and executive monthly reports for our managed practices, so they are always aware of the performance of their systems and what we are doing to keep their IT running efficiently.
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Software Updates and Patch ManagementNew technology security threats arise everyday. For this reason it is important to make sure your computer systems have the proper software updates and security patches. HIT Systems provides software updates and patch management for our managed practices.
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Custom PortalCommunication is a very important part of providing IT support. At HIT Systems we provide our managed practices with a customized portal for ticketing to stay on top of your support needs.
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24/7 Emergency SupportWe understand that many practices do business well past standard business hours. We also understand that your technology systems must be available at all times. We provide 24/7 emergency support for our managed practices at no additional charge.
Your IT Staff
Some IT Solutions Providers do not take ownership of their client’s IT systems. For these companies, your problems are their profits.
